Waterfront Hall and Ulster Hall FAQ

Yes. In order to help control the spread of coronavirus and allow for the safe return of live audiences, we ask all patrons to familiarise themselves with t...

If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your eve...

If your event has been cancelled or you have requested a refund for a rescheduled show, the refund of the face value of the ticket price will be automatical...

A refund of the face value of the ticket(s) paid by the original gift voucher will be issued onto a new gift voucher, a member of the team will be in touch ...

The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venu...

If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you ...

Although wearing a face covering is no longer a legal requirement, it is still strongly recommended in our venues.

Yes - the Ulster Hall bars will be open for the purchase of alcoholic beverages, soft drinks and confectionery. To assist with social distancing, we ask th...

If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will reve...

In line with government guidance for entertainment venues, all ticket holders attending events at the Ulster Hall are required to complete a COVID Status Ch...