Waterfront Hall and Ulster Hall FAQ

Tickets & Events 16

• How do I book a ticket?
• Where do I pick up my tickets?
• Can my tickets be posted to me?
• What are the booking fees?
• Do I need to purchase a ticket for babies and young children?

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Booking Protect 3

• What does my refund protection cover?
• How do I get refund protection?
• What do I do if I need to apply for a refund?

Terms & Conditions 3

• What are the Terms & Conditions?
• What are the Gift Voucher Terms & Conditions?
• What are the House Guidelines?

Coronavirus (COVID-19) 13

• Are events going ahead?
• If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event has been rescheduled, we will contact lead bookers by email with the new date. Yo
• How long will it take for my refund to be processed?
• I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?
• I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?

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Safety & Security 2

• What are the security procedures at our venues?
• I lost an item at one of your venues, what should I do?

Accessibility Requirements & Booking 8

• How do I book a wheelchair space?
• How do I submit my Accessibility Requirements?
• How to I request a Carer / Essential Companion Ticket?
• I have epilepsy and flashing lights can cause seizures.
• I have a hearing impairment. Can you accommodate?

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Accessibility at the Waterfront Hall 4

• Where can I park that is close to the venue?
• Can I be dropped off close to the venue?
• I am unable to use stairs. Can I access all the levels of the venue?
• Is there a Changing Places toilet available?

Accessibility at the Ulster Hall 3

• Where can I park that is close to the venue?
• Can I be dropped off close to the venue?
• I am unable to use stairs. Can I access all the levels of the venue?

My visit to the Waterfront Hall 13

• What’s the easiest way to get the Waterfront Hall?
• Where can I park?
• When does the venue open?
• What time should I arrive at?
• What time does the event start and end at?

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Upcoming Show Times at the Waterfront Hall 1

• Where can I find the upcoming show times for the Waterfront Hall?

My visit to the Ulster Hall 12

• What’s the easiest way to get the venue?
• Where can I park?
• When does the venue open?
• What time should I arrive at?
• What time does the event start and end at?

View all 12

Upcoming Show Times at the Ulster Hall 1

• Where can I find the Upcoming Show times for the Ulster Hall?