Waterfront Hall and Ulster Hall FAQ

Tickets & Events 16

• How do I book a ticket?
• Where do I pick up my tickets?
• Can my tickets be posted to me?
• What are the booking fees?
• Do I need to purchase a ticket for babies and young children?

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Booking Protect 3

• What does my refund protection cover?
• How do I get refund protection?
• What do I do if I need to apply for a refund?

Terms & Conditions 3

• What are the Terms & Conditions?
• What are the Gift Voucher Terms & Conditions?
• What are the House Guidelines?

Coronavirus (COVID-19) 13

• Are events going ahead?
• If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event has been rescheduled, we will contact lead bookers by email with the new date. Yo
• How long will it take for my refund to be processed?
• I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?
• I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?

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Safety & Security 2

• What are the security procedures at our venues?
• I lost an item at one of your venues, what should I do?