Waterfront Hall and Ulster Hall FAQ

Tickets for all events can be purchased via our website. Our website allows for a clear view of the auditorium before selecting your seat. Where we are expe...

On event nights, the Ulster Hall Customer Service desk will be open 60 minutes prior to the scheduled show start time and tickets can be collected or purcha...

We are not currently able to offer postage for tickets. However, we can send your tickets to your email address for you to print at home. Alternatively, you...

A booking fee will apply to bookings made through our website and Customer Service Team. We pride ourselves on being competitive in our booking fees with ou...

Every member of the audience, including children and babies, must be in possession of a valid ticket. This applies to children under the age of 12 months wh...

Our seating maps are designed so that you can't leave a single unsold seat on its own. We understand it can be frustrating when there aren't many ti...

Time limit restrictions exist on our bookings as we want to ensure that as many fans as possible get the chance to book tickets. When selecting seats, you&#...

Sometimes very popular events can sell out very quickly. We cannot guarantee that extra tickets will be available for every event. If more tickets become av...

Refunds will be made if a performance is cancelled but are not available in any other circumstances. All tickets are non-exchangeable or non-refundable. We...

If you have misplaced your ticket, please contact our Customer Service team. We will require proof of purchase before we can reissue tickets. Without proof ...